Privacy Policy for EmpireElectricSales.com

**Last Updated:** 07/16/2026

Empire Electric Sales ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, EmpireElectricSales.com (the "Site").

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## 1. Information We Collect
We collect information to provide better services to our customers. The types of information we collect include:

- **Information you provide directly:** When you fill out forms, request quotes, or contact us via email or phone, we collect information such as your name, email address, phone number, company name, and any other details you choose to provide.
- **Automatically collected information (Internal Analytics):** When you visit our Site, our internal backend systems automatically collect certain non-personal information about your device and usage. This includes your IP address, browser type, referring URLs, pages viewed, and the date/time of your visit. **We do not use Google Analytics, Meta Pixel, LinkedIn Insight Tag, HotJar, or any third-party marketing or tracking tools.** All tracking is performed using our own simple, internal server logs to help us understand basic traffic patterns and improve our website performance.

## 2. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site.

- **What are cookies?** Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our Site.
- **Consent Banner:** We use a cookie consent banner. **Our internal tracking tools do not load or activate until you provide your explicit consent via this banner.** If you decline or do not interact with the banner, no non-essential tracking data is collected.
- **Types of cookies used:**
- *Strictly Necessary Cookies:* These are required for the Site to function properly (e.g., session management).
- *Performance/Analytics Cookies (Internal):* These are used solely by our internal backend system to count visits and traffic sources. These only activate with your consent.

We do not use session recording, heat mapping, or visitor replay tools (such as HotJar, FullStory, or Clarity). We also do not embed any videos (such as YouTube) on our Site that could track your viewing activity.

## 3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website and services.
- Respond to your inquiries, quote requests, and customer service requests.
- Understand and analyze how you use our Site (via our internal analytics, with consent).
- Communicate with you regarding updates, promotions, or service-related notices (only if you have opted in).

## 4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With service providers who assist us in operating our website and conducting our business (e.g., hosting providers), provided they agree to keep your information confidential.
- If required by law, to comply with a legal obligation, or to protect the rights, property, or safety of Empire Electric Sales or others.

## 5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

## 6. Your Privacy Rights (California Residents)
If you are a resident of California, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include:

- **The Right to Know:** You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
- **The Right to Delete:** You have the right to request that we delete any personal information we have collected about you, subject to certain exceptions.
- **The Right to Opt-Out of Sale:** We do not sell your personal information to third parties, so there is no need to "opt-out" of a sale. However, you can opt out of our internal analytics tracking by declining the cookie consent banner.
- **The Right to Non-Discrimination:** We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information provided in Section 8 below. We will verify your identity before processing your request.

## 7. Third-Party Links
Our Site may occasionally contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

## 8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: